Can I use my existing phones?
Can I transfer my existing phone number?
Can I use my cell phone?
Will I need to install special equipment?
Does it take a long time to get started?
I am a small business. How can I make my company look more professional?
I want a professionally recorded greeting. Is that an option?
How will I know that there is a voice mail waiting for me?
Is web access available on your system?
Do you have tech support available?

Can I use my existing phones?
Absolutely. With AccessDirect, you only use your existing telephones or cell phones. You do not need to buy any new phones or special equipment.

Can I transfer my existing phone number?
Yes. You can transfer an existing local or toll-free phone number, or you can keep yours and select a brand new one from our extensive catalog of local and toll-free telephone numbers.

Can I use my cell phone?
Yes. All of our services work equally well with cell phone or standard telephone equipment.

Will I need to install special equipment?
You do not need to buy or install any special equipment with the AccessDirect auto attendant. All of the activation is done over the phone, using your existing telephone equipment.

Does it take a long time to get started?
Not at all. In fact, our sign up is done either by phone or through our web site, and service is usually activated between 24-48 hours, depending on which package you select.

I am a small business. How can I make my company look more professional?
By using our hosted PBX phone service and professionally recorded greetings, you can make even a very small business look like a major corporation. Our phone technology gives you the opportunity to put an impressive face on your business, at a fraction of the cost for larger corporations to do it with a full-blown IP PBX phone system.

I want a professionally recorded greeting. Is that an option?
Yes. All of our packages come with the option of having a professionally recorded outgoing message, using professional voice talent—just like you would hear at a major corporation.

How will I know that there is a voice mail waiting for me?
Every time you receive a voice mail from a customer, our system will instantly notify you with a text message to your cell phone or an email with the voice mail message recorded in a .wav file—ensuring that you never miss a message, no matter where you are.

Is web access available on your system?
Absolutely. You can access your account 24/7 using our web service. The web service allows you to change personal extensions, update call forwarding, change email delivery of messages, change text notification to your cell phone, activate the Do Not Disturb function, and see real-time call records, along with many other features.

Do you have tech support available?
Yes. Our friendly staff members provide real, “live” tech support to all of our customers. You can reach us by email or phone. We respond to all inquiries as quickly as possible. Plus, we have after-hours emergency support available, with technicians on-call 24/7.

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