How Does a PBX Phone System Work?

A PBX phone system is simply a telephone system that allows a business to receive and distribute calls to your staff—including call transfer, call forwarding, call distribution to multiple extensions, and the ability to transfer a call to another extension. It has a professionally recorded outgoing message, and can route callers to live staff members, or if unavailable, to voice mail.

In the past, PBX phone systems were expensive, difficult to install, and required a large amount of heavy equipment to run and maintain. For that reason, it was available only to larger businesses. Today, however, new technology allows small businesses to use virtual PBX phone systems that require no fancy equipment and no installation; they can even be set up over the phone. These virtual PBX phone systems—also called hosted PBX, virtual PBX, virtual receptionist, or auto attendant services—can be set up instantly for an office, home phone, or even a cell phone, allowing smaller businesses to look like major corporations.

Professionally recorded outgoing greeting Call forwarding Call transfer Caller ID Voice mail Multiple extensions and departments Changeable caller menu

Our virtual PBX phone system works just like a corporate business PBX phone service, and welcomes callers with a professionally recorded greeting. It receives multiple calls simultaneously, without ever giving a busy signal, and routes calls to multiple departments or individual employee lines—whether they are working at home, in an office, or on a cell phone. It offers all of the standard functionality of a PBX phone system, including call transfer, caller ID, voice mail, and the ability to transfer a call to another extension. It is also VOIP compatible, acting like a VOIP PBX system.

How Will It Help My Business?

• Look like a “big business” to customers
• Never get a busy signal—with high-volume call processing
• No new hardware required; use existing phones
• Distribute phone calls to team members across the country
• Unify multiple employees at different locations with one phone number
• Transfer calls easily to anyone, anywhere
• Prioritize your calls